Urgent Escalation: Unacceptable Delay in Payment – Momentum Health

I am writing to formally raise my serious concerns regarding the ongoing delay in the release of a payment that has been pending since April 2025.

We submitted the required documentation over two months ago and were assured at the time that payment would be processed within 3 to 5 working days. Since then, there has been no payment and no proactive communication from your side.

To make matters worse, during a recent call with your team, I was informed that the funds need to remain with Momentum Health for a four-month holding period before they can be paid out. This rationale is entirely unacceptable and illogical, especially considering that the funds in question have already been held by your institution for over five years with no activity, movement, or claims during that time.

Your handling of this matter has been deeply unprofessional. The lack of transparency, the constant shifting of timelines, and the absence of accountability are appalling. This experience reflects extremely poorly on Momentum Health and raises serious questions about your internal processes and customer service standards.