Urgent Complaint: Momentum Oncology Department’s Lack of Urgency

I am deeply concerned and frustrated regarding Momentum’s Oncology Department. I am a patient living with Chronic Myeloid Leukaemia (CML) and have been without essential medication since September, despite numerous follow-ups.

The delay and lack of urgency in resolving this matter is unacceptable, especially considering the life-threatening nature of this condition. Each day without treatment places my health and wellbeing at serious risk. They refused to fund my medication and indicated that I needed to obtain it from a state facility. I have confirmed with them that the drugs are not available at the state in my area but to this day there has been no resolution. Momentum prides itself on being a trusted medical aid, yet the service provided by the Oncology Department reflects a disregard for patient welfare and medical ethics. Queries are left unresolved, communication is poor, and there seems to be no sense of accountability or urgency in providing assistance.

This is not just a service failure,it is a matter of human life that is being compromised at the hands of people that are supposed to be prioritizing our health!