Unwilling, inflexible and unhelpful service centre consultants at Momentum Health

Appalling interaction with customer service staff who are unwilling to assist me with the change of my payment date because YOU CAN ONLY PAY ON THE 1st of every month. I started a new job and my salary date is the 5th. Momentum is unwilling to help me to shift my debit order to an EFT so I can keep my cover and pay when funds are available. When I said I think I have to cancel I was told “it’s the 1st for everyone and that’s just how it works” and furthermore I was told she’ll send me a termination form. I cannot believe that customers are so undervalued at this institution that the cancellation of a contract is better than trying keep the customer by helping them find a win-win solution. Absolutely shocking that momentum health is doing so well that customer retention and satisfaction doesn’t mean a damn thing. Please train your rude, unhelpful and narrow minded staff to understand that it is better to retain customers rather than find new ones! I’ll take my business to a company that cares about its customers.