Unsatisfactory Response from Management

So between Momentum health and Crompton hospital they are playing blaming games. Chantal from Crompton her last respond was there is no fault on the hospital side according to their investigation and the clerk that was on duty. On the email they mentioned the person on duty dismissed cash payment with my son but he forgot to mention he spoke to me directly on my son's cell phone when my son called,and I advised him authorization can be obtained between 24 to 82 hours there is nothing I can do 12.30 midnight I will call the medical aid myself the next day. I also requested feedback from Momentum as this date they have not received blood results from the hospital as requested so the authorization can be approved. And we have the hospital files at home that he was sent to RK Khans hospital with. Since Khans didn't do nothing for him he was sent home around 9am with the ecg patches from Crompton still full on his chest.