UNRESOLVED COMPLAINT, NO SERVICE DELIVERY

I LODGED A COMPLAINT ON 29 MARCH VIA THE COMPLAINTS OPTION AND UNTIL TODAY WHICH IS EXACTLY 1 MONTH, 1 WEEK AND 5 DAYS LATER, I.E. 43 DAYS LATER IT STILL HASN'T BEEN RESOLVED!!! WHAT HAS BECOME ALARMINGLY CLEAR IS NOT ONLY CAN NO ONE COUNT AT MOMENTUM, BUT THEY DO NOT CARE ABOUT THEIR CLIENTS!!! I've escalated this query before as per reference *** and was assisted by Sibongile Ndlovu not that I can call it being assisted as she kept referring to the wrong date despite me replying each time the date she was pointing out was wrong and eventually she just stopped replying FROM 31 MARCH and left my complaint UNRESOLVED AND I'VE LODGED FOLLOW UP COMPLAINTS DONE NUMEROUS FOLLOW UP, BUT NO ONE FROM MOMENTUM HAS HAD THE DECENCY TO COME BACK TO SINCE SIBONGILE WENT SILENT ON ME!!! And I'm still receiving bills from my doctor for the visit that wasn't paid by Momentum. I received bills from my doctor for a follow up visit that took place on 11 December 2020 more than 4 days after my initial visit that took place on 7 December, because apparently no one at Momentum can count so I've been advised that you keep rejecting the payment. The practice number is: *** and the date of the doctor's appointment is 11 December 2020.