GT
Gustav T
1 reviews | Active since Feb 2012
04 May 2022, 17:12
Unreachable Customer Service
Unreachable - sent an email to them regarding a claim over 2 weeks ago with no response.
When I phone the callcenter and complete the AVM prompts, the line simply die, without an agent ever picking up the phone.
When I log in on the Client Portal, the portal has a message saying the service is unavailable.
I guess their new business model is that if customers cant get hold of them, they dont have to pay claims, and can just ***** our money.
Helpful (0)
Replies (5)0
Replies (5)
Momentum Health's replyOfficial
05 May 2022, 08:26Dear Gustav Trenwith
Thank you
We will contact you shortly to assist.
kind regards
Roger Naidoo
Thank you
We will contact you shortly to assist.
kind regards
Roger Naidoo
Momentum Health's reply05 May 2022, 08:26
Official
Dear Gustav Trenwith
Thank you
We will contact you shortly to assist.
kind regards
Roger Naidoo
Thank you
We will contact you shortly to assist.
kind regards
Roger Naidoo
Momentum Health's replyOfficial
05 May 2022, 13:16Dear Gustav Trenwith
i tried to contact you to no avail. Kindly advise on a convenient time to call you.
kind regards
Roger Naidoo
i tried to contact you to no avail. Kindly advise on a convenient time to call you.
kind regards
Roger Naidoo
Momentum Health's reply05 May 2022, 13:16
Official
Dear Gustav Trenwith
i tried to contact you to no avail. Kindly advise on a convenient time to call you.
kind regards
Roger Naidoo
i tried to contact you to no avail. Kindly advise on a convenient time to call you.
kind regards
Roger Naidoo
GT
Gustav T's updateReviewer Update
05 May 2022, 14:30I am available tomorrow during office hours. Please check that you have the correct contact details.
GT
Gustav T's update05 May 2022, 14:30
Reviewer Update
I am available tomorrow during office hours. Please check that you have the correct contact details.
Momentum Health's replyOfficial
05 May 2022, 15:00Thank you Gustav.
Will do.
Kind regards
Roger
Will do.
Kind regards
Roger
Momentum Health's reply05 May 2022, 15:00
Official
Thank you Gustav.
Will do.
Kind regards
Roger
Will do.
Kind regards
Roger
GT
Gustav T's updateReviewer Update
09 May 2022, 09:05Received a personal phone call, with great service from a representative of Momentum Health after the original review. The matter has now been resolved.
GT
Gustav T's update09 May 2022, 09:05
Reviewer Update
Received a personal phone call, with great service from a representative of Momentum Health after the original review. The matter has now been resolved.