Unprofessional Hello Doctors

I went to Clicks pharmacy to collect chronic medication that was prescribed by my cardiologist. The pharmacist called Momentum as the request to register me as a chronic patient was still pending. I was advised to make contact with Hello Doctor so they can prescribe me similar tablets to Colchicine and Bilocor. They will then send the prescription through to medipost and the meds will be delivered or I can pick it up. I made the request for a call back from Hello Doctor and spoke to a Dr. Thandie. She refused to provide her surname. I explained what I was told and she started telling me that to give me a different prescription will be *********. I told her that this is the advise I received from an advisor in the chronic benefit department because apparently these meds are not covered. She told me to go back to my cardiologist and upon me telling her that, that is not what I was advised she started yelling at me and refused to assist me. I have a very serious heart condition and all I wanted was the meds that was prescribed by the cardiologist I was authorized to consult as I got an authorization code from Momentum. She then continued to asked me if the cardiologist is not allowed to prescribe medication and I informed her of the authorization code and that he is legitimate. This is not the 1st time I've experienced this unprofessional treatment from Hello Doctor. They are reluctant to help and forever refer the patients to their GP's. I honestly do not know what the purpose is of this service because its like they are doing us, the people who pay for the benefits, a favor.