Unprofessional Business practices/Bully tactics

I cancelled my medical aid with momentum 2019 due to the fact that they are ***********. Resolving issues are like pulling teeth and thus I cancelled the medical aid after the thought it relevant to deduct two installments in one month. After numerous calls the cancelation was done.

I was left with a credit of just over R2000 which I actually forgot about as I didn’t want anything to do with the company. Fast forward to 2023 and I claim the amount from them. After a feww weeks the finally pay the outstanding amount of R2103 into my bank account. Great I was finally done with the company. But no, I start getting sms od a company that states my account has been handed over by Momentum Health to Blake & Associates and I need to make payment arrangements for the outstanding amount!! The amount outstanding you might ask R2103!!! I have sent the statements to them with it clearly stating the amount THEY owe ME! It even states: “Amount due by the Scheme to you” “ Please call the contact centre and provide your banking details in order for us to release this payment to you.”

Now I am getting sms and calls stating I owe Momentum money!! I have sent e-mails with requests to communicate via email as I then would have some proof of our discussions and to resolve the issue. This was returned by some Service Consultant stating I owe the company the amount!!! Maybe she should apply for some new specs as she apparently could not read the clearly defined words on their statement stating they owed ME money!! I have attached the statements, the sms and nothing. I have requested that a senior manager contact me via email in an effort to prevent embarrassment and further cost for both parties, yet nothing! I actually feel sorry for them as I cannot believe a company this size would make these kind of mistakes. If this is happening to the medical aid division, just imagine the insurance division or not to mention their supposed WEALTH division. I might have little, but the little I have I will never ever invest with this company as it stands.

If by some miracle you do communicate, please do so via email as you have shown you cannot be trusted. I will not communicate with Momentum in any other format except via e-mail.