Unhealthy Momentum

hi, i am a momentum customer, and cannot find anyone who can actually take me seriously. in Oct (16 Oct) a claim was made, I'm told that payment will be released in Nov (17th). Iv been given an array of Reason, such as incoorect dates ( which the vendor sent me act submission & it had correct dates) , so proof Momentum stuffed up. Then today im told wrong Tariff ??

why and how is the narrative so inconsistent ? I find this just poor service, and i'd like to understand how to escalate , as my tone would rather convey just how irate i am. To make a customer jump through these many hoops is just disappointing. when it is time to collect membership payment in the month, there is no Date issue etc, but now its like pulling out your teeth to just get a consistent service, scratch that , to get service at all