UNHAPPY MEMBER

I have been trying since June to get an issue regarding my chronic medication sorted out. An email was received from Momentum on 6 June CONFIRMING the correct amount to be claimed, but this amount has changed since then. I have spoken to the pharmacy and was advised that it is a "'Momentum issue". A reference number was sent to me on 13 and 18 August, but no further communication has been received. At this rate, I will never get an answer and my savings will be depleted by shortfalls.