UNHAPPY , DISTRESSED, SICK AND UNSATISFIED PATIENT

Hello Doctor consultants (Dr. Jaffer and Dr. Omar) service rendered is DISGUSTING,REVOLTING AND UTTERLY PATHETIC to say the least. I spoke to them twice today - They refused to give me an authorization number to see the doctor. I explained to the consultant that I also require a papsmear urgently and she had the audacity to tell me I probably dont need a papsmear that urgently otherwise I wouldve had it done longtime when the doctor advised me to (I told her well its difficult to get off from work hence I had it delayed for so long and I would like to get a pap smear done today and also explain to the doctor my other symptoms) She still blatantly refused. She had such a condescending and downright stinking attitude for a doctor and her tone of voice with me that I did not appreciate at all! She dropped the phone in my ear after she admits she does not want to help me. The Hello Doctor consultants clearly has no moral ethics when dealing with clients/patients. They display no empathy or no concern at all. I am seriously considering cancelling my membership due to these two individuals that has been the cause that I an unable to see the doctor today or even receive the script they spoke about. All I wanted was for a consultant to understand my situation. To add - Dr. Jaffer even laughed at me during the call which I did not appreciate. These doctors need to learn they actually dealing with real people here that has real feelings and emotions - I dont think the Hello Doctor initiative is assisting patients in any way. On numerous occasions I had to wait more than an hour to receive a call from a doctor to obtain an Auth number and that so often resulted in my condition deteriorating because I am waiting for more than an hour on someone to phone me. What if it was urgent? What if I dont have my phone with me and something terrible happens , god forbid and my network doctor refuses to assist me without an auth number? I am so furious due to the incident that happened today. I submitted my request at 9 am this morning to obtain an auth number and its afternoon and I still dont have an auth number and my condition is still the same. And i am a paying client every month but when I need assistance from Momentum4Me then its an issue.

From an EXTREMELY UNHAPPY, UNSATISFIED CLIENT CONSIDERING TO CANCEL HER MEMBERSHIP BECAUSE ITS NOT HELPING ME IN ANY WAY.