UNBELIEVABLE, UNEXPECTED BAD SERVICE FROM MOMENTUM HEALTH

I CHOSE TO SIGN UP WITH MOMENTUM OVER THE OTHER MEDICAL AIDS I HAD INQUIRED WITH BECAUSE OF THE EXCELLENT SERVICE I HAD RECEIVED FROM LEE-ANN NORMAN BUT AM SHOCKED WITH THE WAY THE HOSPITAL AUTHORIZATIONS HANDLE CLIENTS. I PHONED FOR AUTHORIZATION ON THE 18TH AUGUST AND I SUBMITTED WHAT WAS ASKED OF ME, THEY NEVER ONCE CONTACTED ME TO REQUEST ANY DOCUMENT BUT WHENEVER I PHONED TO FOLLOW UP THAT IS WHEN I WAS TOLD THAT 1ST THE MY SURGEON HADN'T SENT BACK THE FORM SENT TO HIM, PHONED THE SURGEON AND FORM WAS SENT THROUGH. ON MY NEXT CALL WAS TOLD THAT A CLINICAL ASSESSMENT WAS BEING DONE ON ME. THIS WAS FRIDAY LAST WEEK CALLED AGAIN TODAY TUESDAY THE 4TH AS PROCEDURE IS BOOKED FOR THE 6TH WHICH IS TOMORROW AND I WENT THROUGH THE USUAL PROCEDURE OF CONFIRMING MY DETAILS INCLUDING MY PHONE NUMBER TO A TULI & EXPLAINED MY REASON FOR CALLING, THE PHONE ABRUPTLY CUT OFF & I EXPECTED TULI TO CALL ME BACK AS A COURTESY TO A CLIENT BUT SHE DID NOT CALL BACK AT ALL, I CALLED BACK & HAD TO GO THROUGH SAME VERIFICATION PROCESS & RE-EXPLAIN MY CALL TO A DIFFERENT AGENT NOW VICKY WHO EXPLAINED TO ME THAT A MEDICAL HISTORY OF SOME SORT WAS NEEDED FOR THE PAST YEAR FOR A CLINICAL ASSESSMENT TO BE DONE. I WENT TO MEDICROSS AND GOT THE FORMS FILLED IN & IMMEDIATELY SENT THEM BACK, THIS WAS BEFORE 12 NOON. I THEN CALLED AT 2 AND WAS TOLD BY SAM THAT THE FORM I SENT HADN'T EVEN BEEN INDEXED SO HE SAID WILL NOW FORWARD IT TO RIGHT PEOPLE. I PHONED BACK AT 4 AGAIN AND WAS HAPPY WHEN SAM ANSWERED BECAUSE I FOUND HIM VERY HELPFUL, HE CHECKED THE EMAILS AND NO RESPONSE HAD BEEN GIVEN SO HE SAID HE WAS GOING TO THEIR DEPT IN PERSON, HE PUT ME ON HOLD FOR 11MINS TILL MY CREDIT RAN OUT, THIS IS R200 LATER ALL PHONING MOMENTUM. CALLED BACK AND HE EXPLAINED THAT THEY WANTED THE RECORD FROM SACKS PHARMACY WHERE THERE HAD REFERRED ME TO SEE A SPECIALIST???? THERE WAS NO RECORD IT WAS PURELY ADVISE & WHY AM I BEING TOLD ALL THESE ON THE LAST MINUTE, A SASHA CAME ON TO THE PHONE AFTER A BACK & FORTH CONVERSATION IN THE BACKGROUND & SAID THE SURGEONS FORMS SAID HAVE HAD THE CONDITION FOR 2 MONTHS, I WAS LOOKING AT THE SAME FORMS AT IT SAID +- 2 MONTHS BECAUSE I HAD GENERALIZED THE PERIOD IT DIDN'T SAY 2 MONTHS, SHE THEN SAID THEY HAVE TO FIRST SPEAK TO SOMEBODY WHO UNFORTUNATELY HAD LEFT & WAS ONLY BACK IN TOMORROW AFTER 8???? I HAVE TO BE IN HOSPITAL BY 6AM NOBODY SEEMS TO CARE ABOUT THAT, THEY HAVE HAD THIS FORM FROM THE DOCTOR SINCE LAST WEEK FOR IT TO NOW BE THE PENDING MATTER. I DO NOT MIND PROCEDURES AND I ALSO DO MY PART BUT IF I AM PAYING FOR A SERVICE THEN I EXPECT ME & MY TIME TO BE RESPECTED AND TO GET PROFESSIONAL SERVICE. IF MEDICAL AID IS NOT GOING TO COVER BECAUSE OF WHATEVER REASONS COME UP WITH, TELL CLIENTS ON TIME SO THAT IF I AM TO ROB A BANK I DO JUST THAT TIMELY. I AM A SALES CONSULTANT I GET PAID FOR MEETINGS I ATTEND WHICH ARE BOOKED ON MY CALENDAR IN ADVANCE, MY DIARY HAD BEEN CLEARED FOR THIS AND NOONE AT MOMENTUM SEEMS TO REALLY CARE ABOUT THE OTHER SIDE. IM VERY DISAPPOINTED & WILL DEFINITELY TAKE MY LITTLE BUSINESS ELSEWHERE.