Unacceptable Communication

I have had a shocking experience with Momentum Health. When I joined this membership some 4 months back, I specifically told them I cannot do a 1st of the month debit order, as I always got paid on the 15th. I didnt agree to a 1st of the month debit order, but every month since I joined they have debited my account, wracking up Bank Charges and causing my good bank status to be poor. Every month without fail, I contacted my broker to rectify the situation, and the minute I got paid deposited the full amount into Momentum's account. In October I received an email from Momentum, stating that they are happy for me to do an EFT every month, provided that Premiums need to be paid in advance (as currently), as currently to me means as the amount is current, and The member firstly needs to make an advance payment now to prevent monthly suspension, which I did the same day. Again on the 1st November, Momentum debited my account, wracked up bank charges! The minute I got into my offices Monday morning I contacted my broker, no response, then on the Wednesday I phoned Momentum myself, the very helpful phone operator agreed that this was unacceptable and she would investigate and get back to me. I never received a response, this morning, i received an email from a Mr Daryl Govinsamy, who proceeded to tell me that my membership is suspended and I need to do a payment of (the normal debit amount) to which I responded trying to find out why they decided to *******ly debit my account again. Let me just say his response was down right rude and unhelpful. Momentum, people get paid at different times of the month, you need to be more accommodating, thats what customer service is! I am now waiting to see if they need my business or not! Lets hope so, as I am a fan of Momentum, but cannot carry on like this!