JP
Juan P

1 reviews | Active since Jul 2011

31 Oct 2025, 11:31

Unable to get the VERY BASICS right.

I made the mistake of joining momentum health a few months ago. In August I requested a physical membership card so it can be used in a medical emergency in case I don't have access to my phone. They said they will send it. It never arrived. I queried them MULTIPLE MULTIPLE times about this and they never sent me the card and they said it will take 4-6 weeks to post!! 4-6 weeks??? to post something?!?! This was the final straw! I cancelled my membership with them. If they can't get the BASICS right I have no confidence they will be there in case i need to be covered for a medical emergency. I will take my money elsewhere. I urge anyone reading this to NOT join this useless company. Look at Momentum's reviews on this very platform EXTREMELY BAD

0
Replies (2)
Momentum Health
Momentum Health's reply31 Oct 2025, 11:37
Official
Good day Juan Pieterse 

We are sorry to hear of the issues you had with trying to obtain a physical medical aid card. We will look into the issue and check what the delay is within the relevent department. 

KInd regards
Jody Saunders
JP
Juan P's update31 Oct 2025, 12:00
Reviewer Update
There is no need to do that anymore as I have cancelled my membership with you lot.
Look at all the reviews on here. You are one of the WORST companies to deal with and I've learned my lesson. I will tell EVERYONE how bad you are.