1 reviews | Active since Oct 2012
TOTALLY UNIMPRESSED!!!!!
Momentum - I had to call in and email and go to my gym MANY times to resolve your error with my gym contract. Every time a new agent spoke to me and told me the same thing and I had to repeat myself endlessly. What infuriated me was blaming me or the gym or my bank when the fault was with MOMENTUM!<br> <br> I've also called in on behalf of my dad and out of 3 specialists in his area, only one uses an associated hospital. How does that even make sense? <br> <br> Today I was told that only part of my fetal scan would be covered and not the color doppler- no explanation. I must call my doctor. So much for this awesome maternity program! The bulk of the cost is now with me.<br> <br> The final straw... trying to login to the Momentum portal. Being kicked out. Getting sent a code to reset my password. Resetting it but then immediately being taken back to the page that says \You have entered an incorrect username and password combination. Please try again, or click here if you need help logging in.\"<br> <br> I have defended your company to my husband so many times but I seriously am at a loss. I just don't see him agreeing to stick with you once we are able to change medical aids. <div><br></div><div><em>(Supplier name changed from Momentum to Momentum Health by hellopeter.com)</em></div> "
I would like to thank you for bringing this matter to our attention.
It is unfortunate that you have not had a favourable service experience in several instances, and would like to apologise for that. The matters has been escalated to the relevant departments for investigation and an representative from each department will be in contact with you shortly to assist further.
Kind regards
Charmaine Klopper
I would like to thank you for bringing this matter to our attention.
It is unfortunate that you have not had a favourable service experience in several instances, and would like to apologise for that. The matters has been escalated to the relevant departments for investigation and an representative from each department will be in contact with you shortly to assist further.
Kind regards
Charmaine Klopper
