Total Health returns not received / Payment incorrectly reflected on statement

Once again disappointed with Momentum Health. I have two problems:

1. Health returns - I have queried this with both multiply and momentum health. It has been going back and forward in February and nothing was resolved. My health returns should have been paid in full as I gave birth and can not be expected to get back to gym immediately. Momentum health agreed and referred to multiply. Multiply requested that I refer it back to Momentum Health. Due to this I received the min amount of returns in January and no returns in February or March. I did send an email to multiply escalations in February and received no response.

2. Claim amount for delivery incorrectly reflected on my February statement - I need to submit a gap cover claim for my delivery. The amount reflected on the statements is only the final payment made however I submitted a deposit amount to Momentum as well (REF: ********** 72 / REF: ********** 73 ). The full amount should be reflected as gap cover will want to see the amount paid for delivery. I queried this amount 3 weeks ago (Ref: ********** 95) and was told it will reflect on the next statement. I have now checked the statement for Feb and April however the amount reflected is still the original amount of R11,100 instead of R19,100. I need to submit the claim to Gap and I’ve waited 3 weeks for a mistake to be recitified, how much longer should I wait?

Please note: Health Returns – Ronesh Parbhoo - for the month of Feb an incorrect amount was paid. This was due to late submission of gym visits of RR Parbhoo (no mistake of Momentum) however I would like this to be rectified as well.