Too much momentum for Momentum Health

I would never again promote Momentum Health to anyone. In fact, if you read this and was considering Momentum Health then think twice, or three times about it and then go for option D on your list.

It used to be a great Medical Aid with the Multiply and rewards, cashbacks, etc. and that then changed which left an after taste, like eating something that just went off but you only realise it after swallowing.

Then through the years, there were numerous payment issues with claims, left some more of of an after taste, like the one bite of the apple was rotten but the rest still looked ok .

The most recent decision they made however seems like they have lost the plot and the whole apple tree is now rotten.

Momentum had this great plan where they issued you a Master card linked to your health saver. The money you pay each month that goes into a savings account and when you get to the doctor/pharmacy/hospital/proctologist or any other doctor, you can take out your card and pay the account immediately. This was great because the doctors are even fed up with payment issues from the medical aids and therefore insist that you pay upfront hence the brilliant Health Saver Card. Fast forward to two weeks ago where, without consultations of the medical aid members, The "Fund" administrators decided that starting from the 1st of May you can no longer use the card for payment as they have now leaped years ahead and introduced "SCAN to pay". They made it out the be the greatest achievement in recent years, it will make your life so much easier, well they also didn't consult the said doctors/dentists, etc. to find out if all of them will support this new payment systems.

When I called the call centre, the answer was that the fund made the decision and if a service provider can't accept scan-to-pay then I should pay the account and submit it for refund.

Can you see why I'm not happy? I'm already paying for my health saver, now I need to pay more money on the medical aid's behalf because of some poor decision making by the fund on behalf of the members. Even if it is just on a temporary basis till I get my money refunded, why in a time where we can barely make ends meet, should we now fork out money because an out of touch Management team made this decision. It's easy to say we'll just use scan-to-pay when you have a fat wallet but for most, me included, it's not easy to just fork out another couple of grand in a month because of this.

Why have a health saver? Why have an out of touch management team managing the fund.

Unacceptable.