Tired of Generic Messages and no Action - Momentum Health

I have been trying to change options since 03 Jan 2024 with no joy. Due to change in oncome I wanted to go onto the same plan as my disabled son: Ingwe according to income.

I have literally accumulating more than 20 reference numbers, I have written to the CEO Mr Viljoen on the 22 of February out of desperation.

My query was escalated to Escalations - To date I have had no feedback - no call - nothing but generic responses from Call Centre agents. I am at a loss of words after more than 20 years of membership.

And every month I have to pay to reverse their incorrect debit order , and pay for "insufficient funds" debit orders that is not honored.