This customer service is ridiculous

I submitted a claim on the 1 September and to this date is has not been processed. I have put a complaint on the website and am still being ignored. Every time someone emails me (and about 5 people have emailed me) asking the same questions and then I hear nothing further. When I first joined moment their customer service was fantastic. they always rep**** within 48hours. Now you can wait a month and you get nowhere. They have a portal on the app to submit claims, yet I think that submission goes to some ones junk mail because no one can find that information. Clearly call centres don't work. I have had responses from Julian Booyens, Zandile Shezi, Amanda Stubchen and Roshinee Naidoo. All of these employees either don't want their job or really don't care about client retention. my reference numbers are: *** *** not that having these help at all.

I am tired trying to get someone to sort this out.