There is NO feedback

I have not been receiving my health returns since August 2015 because according to Momentum Health I needed to go for a cholesterol test at a pathologist. I had the test done in May. For the last month I have been calling Momentum Health trying to get this rectified which never happened. I finally spoke to a manager-Senzo Ngidi on Wednesday 9 December and sent the results to him. He promised to call me on Friday-no call. I finally called on Monday morning and left a message for him, guess what? no return call, only after the second message did he return my call. I cannot believe that a company as large as Momentum Health is not able to send out an email or pick up the phone and call their members to let them know that there is a problem of sorts. I really think you need to get your act together-why is it the member that always has to call in and run up their phone bill to try and get a problem sorted. Why is it that the member has to beg and plead before something gets done and more often than not there pleas fall on deaf ears. Seems the only route to follow is Hello Peter !!