Theft

On 13 Feb 2018 I respectfully cancelled my Medical aid via email after have been told how to do this on a web chat. Momentum was kind enough to send this to me on email after the chat "closed"

No response on the email was received, therefore i followed up again on he 3rd of March on my cancellation request. (March being my notice month)

On 1 April momentum still deducted my risk cover from my bank account, meaning i was now paying for medical aid from both Discovery and Momentum for 2 people. This happened each consecutive month since adding up to 15k thus far.

I have reported this incident, and funny enough, this month it went off again. Its been a week since i have spoken to them, and i have still not received a refund. I have Chat conformations from their system - sent to my email, two outgoing emails to their server on confirmed email addresses and a broker saying if they did not receive the emails, why stop the "savings" portion and conveniently forget the "risk" portion on my late medical cover.

I am fed up with this situation, i was with them for years, never claiming for anything. After having such a longstanding relationship this is the after sales service i receive.

Chene