JM
Jay M

1 reviews | Active since Mar 2015

01 Dec 2016, 18:56

The worst company out of the bunch

<p>Dear Peter, I have called Momentum on abot 3 occations to sign 3 members of my family onto medical aid. Fristly the sales consultants are so useless and that they keep putting me on hold or saying that this will be determined by under writers. After breaking my head i have demanded that someone visits me at home or work to exlain or sign me up, After fighting for this i get a guy Eddy that calls me from ********** 802 telling me that i need to assure him i am signing up in order for him to come and see me as he normally does about 4 presentations a day and dont waste time on 3 to 4 individual sign ups . I was like what the hell, how do i sign up when no one can even give me enough info , and why on earth should i beg you to come and see me if you claim you so busy? secondly why would Momentum send someone to see me with this attitude like really. Momentum do me a favour - call your own call center ask for sales and watch the phone go down on almost all occasions , then when you finally get through , ask the consultant to go over a package , pro vs cons etc and see if they are s****ed to do so ? I just could not believe that an entity your size has this level of staff and service i am blown away!! your appologies will mean nothing to me , go fix your staff and service as SA does not need companies like you around we already deal with more than enough.</p>

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Replies (1)
Momentum Health
Momentum Health's reply02 Dec 2016, 06:23
Official
We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. We deeply value your relationship with Momentum and are committed to providing you with the highest level of service simply because our customers deserve the very best. We will redirect your posting to the Medical Aid and I can assure you that a manager will contact you. Kind Regards Floraine van Buuren