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1 reviews | Active since Jul 2014

14 Jun 2016, 14:29

The Pain In The Ass That Is Momentum Health!

<p>I have only been with Momentum Health for 14 days and I already regret choosing them, as one gets different answers with every call I make. Today's misfortune (at 13H22) led me to argumentative and unhelpful Candice who, instead of investigating why my savings (HealthSaver) haven't yet being allocated by Momentum, boldly told me to ask my HR dept to send her proof of payment. On being told that I do not have access to my employer's bank statements, she flatly told me that that is the only she can help me. All I want is online access to my savings balances so that I can make informed medical decisions without having to spend hours arguing on the phone with Momentum's Candices! Surely Momentum has someone with at least two brain cells to resolve this fairly simple matter?! Ref: ********** 07</p>

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Replies (1)
Momentum Health
Momentum Health's reply15 Jun 2016, 08:20
Official

As per our discussion the above query is being investigated and we will revert with feedback.

Kind Regards

Debbie van der Haar