The most pathetic call centre ever. Discovery here I comes.

This afternoon I contacted Momentum to get info regarding the premium increases. Despite having to spend 5 minutes to verify myself the call centre agent that answered the phone in a very laid back manner did not have any info and we had to waste more time to verify me. After I raised my questions, I was put on hold without telling me, and I was on hold for 10 minutes before I put the phone down. No effort was made to phone me back. PATHETIC, PATEHTIC, PATHETIC!!!!