The medical aid ignoring your health

I am struggling to get Momentum to resolve a problem that they are responsible for almost a year now.. The broker sold a product under false pretenses to and put myself in a worse financial position than before not to mention my health. Even after solid evidence they still want me to accommodate them with their \ No Fais Compliance"and feel that a \""we are sorry is enough\"" I have lodge a complaint with the Fais Compliance where a request was sent to phone me to get a fair resolution.I requested an investigation "