"Thank you for your story"

Good day, I've logged a complaint and query about 3 weeks ago and have not received any feedback to date.

Should I head over to social media and advise how you are refusing to pay my husband's medical bills under PMB, would that make you respond?

September Claims:

Prof du Toit:

You refuse to pay at PMB rate because you have decided it was a planned procedure but you do not have the list of vascular surgeons readily available to my disposal. I called 5 surgeons on your list at my own expense and non of them do fistula surgery. So my husband planned for his kidneys to fail? Patients go through difficult challenges and they still have to do their own investigations??? Come on!

Dr Morkel:

You tell me I need to tell the surgeon which anethetist they need to work with that is a Momentum dsp? Imagine trusting someone with a patients life that you've never worked with. Make it make sense? The surgeon has never worked with any of the anesthetist on your dsp list and therefore refuses to make use of anyone else they haven't worked with.

November Claims:

Dr Theart:

My son was admitted via casualty and the pediatrician assigned to us was the one on call. Why are you not paying the claim in full if the patient came through casualty and it was an emergency?

Prof du Toit:

So according to momentum this was a planned procedure, so my husband had planned for his veins to narrow for the fistula not to grow and make it fit for dialysis??? Still not wanting to process the claim as PMB.

Your agents are pathetic, I even had one of your consultants tell me "thank you for the story" when explaining my husband's condition and diagnosis.

Seriously?

Regards,