BG
Briony G

1 reviews | Active since Jul 2012

21 Feb 2023, 14:48

Terrible Waste of time and money.

Joined this medical scheme through a broker. I was told I would be excluded on on medical condition for 3 months, instead, they gave me a total exclusion for 3 months., despite being on a medical aid for more then 20 years. I decided to remain on Discovery - however getting these guys to cancel my policy was a nightmare - 6 weeks later they are still debiting my account (for gap and medical cover). God help you if you want to phone them - minimum 30 minutes hold and no one knows anything. You ask for escalation - they say it has been escalated and do exactly nothing. **** to by the broker - money ******. What a terrible company.

0
Replies (2)
Momentum Health
Momentum Health's reply21 Feb 2023, 14:55
Official
Good day Briony 

Thank you for bringing this enquiry to our attention, we will call you shortly and assist.

Kind Regards
Jody Saunders

BG
Briony G's update21 Feb 2023, 15:39
Reviewer Update
Dont get hold of me and then quickly cancel the gap cover in the background effective at the end of the month without even speaking to me. You never cease to amaze me. Why should I pay for 2 months of gap cover when I was not even covered. I want a FULLL REFUND