Terrible service with no resolutions

Lsst week, for the first time, I used my Health4me and I have still not managed to get my sicknote and script. I have phoned in several times a day since Thursday, yesterday I phoned in 5 times. Today I spent 15 minutes on the phone only for the call to be "dropped". The issue has been referred to “team leaders” several times, even today. I still do not have a sick note for work. I am not sick anymore, so I do not need the script anymore. I have spent close to two hours on the phone. Imagine the cost of that. I could have paid a doctor’s consultation a long time ago just with the airtime I have used. The issue has still not been resolved. It is very frustrating and a huge waste of my time.