GD
Geoffry D
1 reviews | Active since Dec 2020
18 Feb 2026, 08:46
terrible service
I have been trying since Monday to get feedback from authorisations for an operation. I was placed on hold for 45 minutes and then got cut off. No one bothered to call me back. funny when you miss a payment, their operators are extremely efficient, but when you need to process a claim, they are rude and unhelpful. and poorly trained to resolve issues. Supposed to get an operation tomorrow. clowns
Helpful (0)
Replies (2)0
Replies (2)
Momentum Health's replyOfficial
18 Feb 2026, 12:44Dear Geoffry
Thank you for bringing this matter to our attention.
I will contact you for more information and discuss.
Kind Regards
Cerys
Thank you for bringing this matter to our attention.
I will contact you for more information and discuss.
Kind Regards
Cerys
Momentum Health's reply18 Feb 2026, 12:44
Official
Dear Geoffry
Thank you for bringing this matter to our attention.
I will contact you for more information and discuss.
Kind Regards
Cerys
Thank you for bringing this matter to our attention.
I will contact you for more information and discuss.
Kind Regards
Cerys
GD
Geoffry D's updateReviewer Update
19 Feb 2026, 10:07I have still not received a call, and I also have not been kept in the loop by the agent assisting me. The process seems to be to dump the heavy lifting on the customer and then hope they won't follow through on the claim.
GD
Geoffry D's update19 Feb 2026, 10:07
Reviewer Update
I have still not received a call, and I also have not been kept in the loop by the agent assisting me. The process seems to be to dump the heavy lifting on the customer and then hope they won't follow through on the claim.