Terrible Experience

This must be the worst experience dealing with a Medical Aid Provider. Obtaining Authorization for Hospital Admission has taken me over a week, multiple emails, countless phone calls and inadequate staff. And while I'm writing this I'm holding on for the to be transferred to the 5th person on the same call (only to recite my name, membership number, address, emails, phone numbers etc etc over and over again) In my initial call I was told 3 days.

No contact from momentum whatsoever requesting more information. After a week I decided to phone back to find out why they are dragging their feet.

Apparently they needed x-rays and supp**** me with an email address. I sent it through only to phone back and find out the consultant provided me with the incorrect email address.

I then resent it again to a different email address. Again no contact. It has taken multiple calls since then to try and resolve this.

Surely it can't be such a difficult process obtaining Pre-authorization.