TERRIBLE CUSTOMER SERVICE

<p>Clearly momentum healths staff dont know what they doing ,i been calling momentum for a good few months inquiring about benefits and payouts etc .but everytime you speak to a new agent its always a different answer thats given .clearly the guys training their staff are at fault or their staff dont care about the information being given to the customer.Recently i had a payment due to me according to the 3 advisors i spoke to on the 18th of November which i paid to the service provider on the 25th of October.i than called in on the 21th of November to find out why the amount wasnt paid in and Skhumuszo Ntombela told me that the amount has already been paid to me according to the system and that i should send them a bank statement proving otherwise ,so i call my private banker to follow up and check whats going on but according to my bank nothing was pending or paid ,so i call moment back just to inform them of this and that i will send them the bank statement ,then Brian davids told me that the payment is now due on the 24th of November.how can the momentum system give their advisor 2 different answers and to top it off the amount being paid to me is under the 200% they cover so now im losing almost half of what i paid to the service provider ,i also queried this and Skhumbuzo told me the payout that im receiving is incorrect but when i called back David told me its correct ,here again the system tells them differently. i was promised feedback by Brian Davids yestersday but im still waiting ,it has truely been a bad experience from the start and the only reason i changed medical aids is that i was sold a dream by the sales agent.i have made endless pay ins and the best one is that momentum has service providers eg Fourways life hospital but non of the doctors take momentum medical aid and even though the special charge 300 % of the medical aid rates you still find the the 200% being paid back by momentum is way lower than 200%</p>