Terrible Contact Centre & Outdated information.

<p>I contacted Momentum Health 5 or 6 times within the last week and have not ONCE gotten any relevant information / satisfactory response regarding my query. My initial query was SIMPLE - I am 5 weeks pregnant and I want to know which associated specialist I can see within the following three associated hsopital: Fourways Mediclinic / Morningside Mediclinic / Life Fourways. <br /><br />The first lady I spoke to, Bridget I think, apparently compiled the list and sent through... I received nothing. The next day I called again and Bhavna assisted me. Associated hospital list was sent to my email address / associated specialist list was sent to mt husbands email address. What is listed under associated hospitals on the brochure does NOT match was is listed as an associated hospital on the associated specialist list. </p> <p> </p> <p>Then I called again and spoke to Adrian; Adrian had to go through a whole list of hospitals throughout Gauteng because your system does not narrow it down to areas. Eventually I got two Dr's names telelphonically. Dr Mohaya and Dr Mohammed. Happy - I contacted Dr Mohammed. His receptionist advised me that Dr Mohammed has not been part of the associated hospital for years and has moved premises. After googling Dr Mokaya - I find that he has THREE lawsuits of malpractise against him!! Someone goes for a terribly sad miscarriage - ends up in ICU for a fibroid which he cut and now she can never have kids again. Really? No chance I am going there!</p> <p> </p> <p>So I called again, and after enduring 15 minutes of, Is Wilges close to you? "No, its 60km away.." Okay, is Robinson close to you? "No, thats 75km away!" I eventually asked if I cannot be sent a link to do this refinement search myself!! I was sent a step by step email on what to do... except the steps do not match up to what shows on the screen. I rep**** to the mail advising so - no reply.</p> <p> </p> <p>So I eventually decided that I cannot endure another call with Momentum without losing my mind and being horrible rude to the person on the other end. So instead I decided on a hospital, googled a list of their gynaes and called each and every room to find out what they charge and whether they deal with medical aids. None of the rooms do - not surprising - I would never endure going through this on a daily basis. Once I had a list of all the fees, I then called Momentum again to find out what the medical aid rates are for for all the visits and eventually delivery, so that I know what I am in for if I do not see an associated doctor (which doesnt seem to exist in Sandton Mediclinic - supposedly associated).</p> <p> </p> <p>Cant remember the name of the lady who "helped" me but she couldnt get it right because her system didnt pick up the codes. So she transferred me to Authorizations saying they can help me. Fat chance. Get through to a Shawna who says that they cannot give me a rate without a quote and code from the doctor. SO WHAT DOCTOR DO I GO TO IF NO-ONE AT MOMENTUM CAN TELL ME WHICH DOCTOR IS ASSOCIATED OR WHAT THE MEDICAL RATES ARE??? I will NEVER recommend Momentum Health to ANYONE again. </p> <p> </p> <p>So far all they have managed to do successfully is raise my blood pressure!</p>