Termination of service - Bad service -******** conduct by Suraya Hoosen (durban)

<p>Hi, My debit order was unpaid for 2months (Ref - ********** 013). I sent an email yesterday the 04 may 2017 arlerting the medical aid that I will make necessary payments month-end and they must stop sending instructions into my bank account. Today the 05 May I receive an email from Momentum alerting me that service will be terminated on the 08th May 2017. I contacted the Debtors lady who sent me the email & she has advised that the company allows 7 days for customers to make payment & she just sent her's today which no specific working day was allowed to me to source the funds. The lady Suraya Hoosen (Durban) was ver yrude and she said while speaking to me on the phone "listen" I am not sure that is how one needs to handle cutomers. I told her it will be impossible for me to source the funds on weekends and she just didn't want to listen to anything I said.I want to keep my medical aid . I had also informed her that I can only pay on the 25 May 2017 everything that is outstanding but she just continued to be rude and I had to disconnect the phone as I couldn't bare her rudness..Kindly assist</p> <p> </p> <p>Contact details - Khanyisa Faty i ********** 902/ ********** 421</p>