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Renette C

1 reviews | Active since Dec 2016

29 Aug 2017, 15:41

Termination Of My Son

Good Day!!!

I just had it with Momentum, My son is 4 and was terminated from the medical because they believed I gave the incorrect correspondence that the following pre-existing medical condition was not declared on your membership application form.

But I was never asked when I joint the scheme for anything like that.

Now I want to put my child on another medical aid because I can not go with out a medical aid for my child. I need help as I don't know what to do anymore!!!!!!!

Second thing is we joint the medical aid at the end of July and now they have suspended me from the medical aid as well because I am in arrears with one month that is not true!!!!!!!!!!!!

What to do I don't know

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Replies (8)
Momentum Health
Momentum Health's reply29 Aug 2017, 15:47
Official

Good day Mrs Coetzee

Thank you for bringing this enquiry to our attention, one of our consultants will be contacting you shortly.

Kind Regards

Jody Saunders

Momentum Health
Momentum Health's reply30 Aug 2017, 12:05
Official

Good day Mrs Coetzee

I have attempted to call you as requested to no avail. Please call me on *** to discuss your enquiry.

Kind regards

Jody Saunders

Momentum Health
Momentum Health's reply30 Aug 2017, 12:05
Official

Good day Mrs Coetzee

I have attempted to call you as requested to no avail. Please call me on *** to discuss your enquiry.

Kind regards

Jody Saunders

Momentum Health
Momentum Health's reply08 Sept 2017, 09:30
Official

Good day Mrs Coetzee

As discussed i am still awaiting a response from you, regarding the way forward for your dependants medical aid. trusting your enquiry has been resolved, i will close off this case.

Kind regards

Jody Saunders

RC
Renette C's update23 Oct 2017, 15:54
Reviewer Update
Good Day Jody Saunders I have under numerous times asked you to assist me regarding my refund, and still you have not gotten back to me. Then I have asked you to get back to me to Change the activation date to the 01/11/2017 and still no response.. Please tell me if you want me as a client or should i just cancel this again. I am sick of asking and asking it has been more than a month now... Please can you get back to me ASAP!!!!!
Momentum Health
Momentum Health's reply24 Oct 2017, 09:17
Official

Good day Mrs Coetzee

The request to change your start date of the new medical aid membership is still being reviewed by the Momentum Health Fund management team. As soon as i have feedback from them, you will be advised.

Kind regards

Jody Saunders

RC
Renette C's update24 Oct 2017, 10:26
Reviewer Update
And how long does that take? I need to know what is going on? Then on my reimbur*****t? What is going on there?
RC
Renette C's update06 Nov 2017, 09:50
Reviewer Update
Renette Coetzee ********** Nov 3 (3 days ago) to Jody Good Day Jody I am very disappointed I have been waiting for you to get back to me regarding the following: Reimbur*****t for my sons lip A Dr account that needs to be paid! If my medical aid is active. I think I have been to nice for a long time now, so I think I am going to take legal step regarding these issues that has not been sorted for more than 3 months now!!! I really did not want to be ugly but you have been ignoring my mails and you just don't get back to me. So if i do not hear from you in the next hour then steps will be taken..... Regards, Renette Coetzee ********** So you all can see I am being ignored, I am not happy, think it is time to take further steps!