Technology and systems does not work.

I have submitted multiple claims using the online form process, and every time there is one of my documents or all of them that's not been submitted. I have also submitted using the email account and then I still have to phone in weeks later to follow up on the claims process, just to be told that there's nothing been submitted.

Recently I submitted a claim on the 15 February 2023 and received a email that Momentum has received it and it will be processed. 3 weeks later I still received no statements or progress from Momentum and I called them to enquire about this. The call agent told me that I will receive the claim statement on the 15th of May 2023. By the 17th of May 2023 I still haven't received anything and so I phoned again. I spoke to a lady called Gladness and she told me that there's no claim against the reference number which I received from Momentum with all the documents attached. She also couldn't find any emails besides the one I sent asking for progress.

She also didn't want to assist me and said I must re-submit. This is poor, poor poor service.

Email received from Momentum:

Dear Mr Van Zyl Claim submission The attached claim has been sent for processing and a claims notification will be sent once processed. Please note that new claims may be submitted to *** as an attachment and this should be in one of the following formats: JPEG, JPG, JPE, GIF, PNG, PDF or TIFF. Please accept our sincere apology for the delay in responding to your email and any inconvenience caused. We are currently experiencing a large volume of enquiries via email, which has delayed our normal 48 hour response time. We are aware of the current delay and making every effort to reduce this as soon as possible. The reference number for your enquiry is *** We look forward to being of further service to you. You may receive an email link to rate my service. We value your feedback and would appreciate it if you complete our short survey about the interaction that you had with me. The rating is from 0 (Worst) to 10 (Best). Should you have any further enquiries, please do not hesitate to contact us using one of the following channels: