Still waiting for my refund

16 Days later no one has ever called me about my refund status. My premiums will be refunded so no use to delay. Debbie called to say she escalated to head office by tomorrow she will call with feedback. Still waiting for that call. My question is if it’s escalated to head office it’ means theres poor head office service coz no response yet.

They were quick to say i can cancel and return my premiums or do hospital procedure cash.

Momentum you service is very poor