Still no payout of Momentum Health Saver

I canceled my Momentum Health plan at the end of May 2018 because I haven’t been employed for a while now.

In mid July, I enquired about my Health Saver and was told that I needed to motivate to get back the money earlier and it would attract a R250 admin fee... none of which was disclosed when I signed up for the plan and nothing of such nature is in writing in any of the policy documents.

Nevertheless, I sent an email as requested and received feedback on Tuesday, 17 July 2018, reiterating that an early payment would attract a R250 admin fee.

I promptly responded and also called Momentum’s call centre. The agent told me it would take up to 48 hours before the savings were paid back to me.

On Friday, 20 July, I emailed the agent to enquire about the refund and received no response.

Yesterday (23 July), I once again called your call centre and was told that they still had to submit my request and I would need to wait for the next pay run! What nonsense!

It’s my money - I shouldn’t have to wait for Momentum to get into gear to refund my money. There’s no momentum in that... You should change your name to actionless!