Still no outcome after 10 days

Please see my previous Hellopeter complaint regarding the non payment by you of a Prescribed Minimum Benefit condition claim, as well as the numerous emails that have been sent between me and your department (the most recent one being yesterday). <br> <br> How is it possible that after ten days you still haven't come to a resolve, and I have only received one phone call to say you are 'deciding on the matter'? Is this standard practice with Momentum to keep a client waiting so long? Please contact me urgently to discuss this matter. <div><br></div><div><em>(Supplier name changed from Momentum to Momentum Health by Hellopeter.com)</em></div>