steeling money

I was in Hospital for 2 nights and 2,5 days. For a procedure, I got pre-approval for myself with all DR referrals and letters. Got approved and co-payment was made in the hospital as requested.

The day came that I was to get the procedure done. And on that the DR noticed has to be done. That is related to his producer. But done by another DR. They got it approved the next day.

And after all the test was done and the procedure was done as well. Now I need a system at my home to help. But got told there is a shortfall as I have exceeded my max use on my medical. This is the first time in about 5 years I am in the hospital or any family member on my policy.

I accepted the shortfall. Know when I ask the supplier of the system I need. The supplier says they can't do anything till Momentum Health gets back to them with the payment. I agree with the supplier 100%. ( They are wonderful ) but when I go to my claims report on the Momentum system ( App) it tells me to code 10 and have exceeded max spend. And on the same report, it says the amount paid to the supplier. But the supplier says they have not received any payment.

Momentum never gets back to anyone nor sends any communication out to anyone about updates or anything.

This is the last straw why I am giving this bad report and why I will be moving all my policies to another company in 2025