Stay away from Momentum as they are ************ and Lack Ethics

<p>After almost 3 months of back and forth between myself, Momentum and Dischem I am still nowhere close to having my case solved. I signed up with Momentum health in august 2016 after being promised that I would get first class service but all they have managed to do is give me a headache after a headache and to make matters worse my MSA has run out and I can’t even buy any headache pills. I signed up a momentum medial aid and was convinced by their sales agent that getting on to their wellness programme would be the best decision for an active individual like me as it would help with my gym monthly premiums as well as give me monthly health returns which would boost my MSA and ensure I continued coverage amongst other things. That sounded like a great plan and I was only happy to sign up and pay my monthly premium. In October, I realised that I was still paying the same premium even though I had multiply and had gone to virgin active to change my membership to Multiply and after about a month of back and forth with both Virgin active and Momentum my premium situation was finally resolved. Fast-forward to December 2016, after realising that I had not seen an increase in my MSA despite my many visits to the gym I decide to call momentum and enquire as to the reason why? The consultant I dealt with finally broke it down to me that I am supposed to have a health assessment at either Dischem/clicks before I qualify for this benefit, something that the consultant who sold this to me conveniently forgot to mention to me. Being the holidays I could only manage to get an appointment at Dischem only on the 09th of January 2017. The Momentum/multiply consultant had advised me that the only thing I need to do is do the assessment and all will be sorted, I would not need to worry about submitting the assessment results as that will be done by the Dischem nurse who will be performing this assessment and that made sense, they obviously would want to ensure that the results are accurate and not tempered with.</p> <p> </p> <p>Five months after doing my assessments I was still waiting for any form of payment into my MSA, I then proceeded to contact momentum and what has followed has been nothing short of a nightmare. The run around that I have been made to do would be so funny if it wasn’t so infuriating. The first call I made I was told that Momentum has not received any assessments from Dischem and therefore they could not make any payments to me. They requested that I go over to Dischem and request that the nurses resubmit my assessments. The nurses did so and i believed that all was sorted. I then called momentum after to find out when the payment would be made and this is where I was told that only May’s return would be paid as they only received the assessment in May never mind that it was done in January and that the statement itself has a January date. I was requested to go back to Dischem and request the nurses to write to momentum explaining what happened so that they could then back date my payment.</p> <p> </p> <p>It’s now July and about 10 calls to momentum, a few visits to Dischem and only today I am being told that it matters not that I did my assessments in January, the fact that it was only submitted in May means they cannot back date this payment. I have been told that even though this wasn’t my fault, there’s nothing they can do as their affiliate did not submit these in time. I am being told that even though the mistake was on their side, I am the one who has to be inconvenienced and ****** of what is rightfully due to me.</p> <p> </p> <p>Momentum has done everything in its power to frustrate me to the point where I give up and let things be. I have been promised many call backs but none that materialised instead some of their consultants purposefully hang up the calls when you ask them questions just to further frustrate you as you would have to start that whole conversation from the beginning. I have been told a million different excuses but not a single solution. They are ************ and are only care about your premiums and that’s where it stops. It is absolutely unacceptable that after speaking to over dozen consultants I am still without any help.</p> <p> </p> <p>Momentum should be ashamed of themselves!!!</p>