Staff was impatient and did not know what to say.

I have been with Momentum health for almost a year now.<br> <br> I have never really had a problem until recently.<br> <br> I am registered with the maternity program and I was calling to register an obstetrician on the program. The consultant went on to tell me that the Dr. is not a network Dr and i then acknowledged that i know. i then went on to ask the consultant why Momentum Health has listed some hospitals but have no GPs or specialists associated with those doctors. She then went on to say that Momentum cannot force doctors to work at a particular hospital. I fully agree but my question is: WHY DO YOU USE HOSPITALS WHERE YOU DO NOT HAVE ASSOCIATED DOCTORS THEN BECAUSE WE END UP WITH SHORTFALLS THAT WE MUST PAY. THIS IS NOT CONVENIENT IN ANYWAY. Instead of the consultant saying she would escalate my query further or something she kept quiet for a good 10 seconds and came back to say how else can i assist you. I felt that was very rude. Momentum you need to train your stuff on how to communicate professional with people.<br> <br> I would still like my question answered regarding the hospitals and doctors.<br> <br> *** <div><br></div><div><em>(Supplier name changed from Momentum to Momentum Health by Hellopeter.com)</em></div>