Sloppy service.

I do not understand why it is hard to just get an official letter from Momentum medical aid confirming that I was responsible for paying medical aid premiums for my children I have been asking for this and am told that the matter is with back office all they can give is REF numbers. Well that is just not good enough should the roles have been reversed and they wanted an outstanding premium I do not think they would have been as patient as they are asking me to be. *********052112