Shockingly ***********

I have been a loyal momentum customer for much of my adult live, they have truly been great in regards to the cover we have and from a health insurance perspective.

However my wife and I have had to face a tremendous battle to have a simple change implemented.

In February of 2023 I submitted a request on the momentum whatsapp line to give my months notice ( I was immigrating to the Netherlands) I requested for assistance and received an almost immediate call back. We wanted to continue my wifes cover & I was fine with still keeping the payments going of my account.

The situation was that my wife was still going to remain in South Africa while we rap things up.

Unfortunately a simple change request has resulted in a major back and forth.

The current result of this entire process is that they finally managed to remove me from the policy however they now changed my wife's cover! This is not what we asked. We wanted to maintain the package we had, this was clearly stated.

so not only have I been double insured since April we are now paying for additional cover of R4500 for a single person that we did not request!

Step up and please resolve this momentum!