Shocking service Momentum Health

Shocking service I am appalled An authorization number was requested on Monday this week. I have followed up with calls every 2 hours as the surgery is booked for Thursday! Only yesterday (Wednesday) when I once again follow up am I told they required an xray. This was duly sent within 15 mins. I continued to follow up on Wednesday afternoon to no avail. I again call this morning ( day of surgery) and am told the turn around time is 3 - 4 working days!!!! This was never once mentioned previously!!! This shocking level of service needs to be addressed without delay. I am so disappointed and angry.