Shocking Service

I am absolutely appalled, I have never struggled to get treatment before until now. I joined Momentum in June 2018 from Discovery.

Today I was supposed to be admitted for fluid that is in my Iliac Fossa, further investigation as well as treatment is needed asap! I have been refused an authorisation number to be admitted due to a clinical history investigation needing to take place which can take up to 72 hours!

Please can someone explain to me why any of my past treatments have anything to do with the medical treatment I need today if I am being admitted for somthing I have never been treated for or is even related to any of the conditions I honestly disclosed to Momentum when I joined.

To wait up to 3 days for authorisation for a condition that is making me more and more sick on a daily basis is absolutely shocking, let alone the pain in my abdomen that is so unbearable I can hardly walk.

The casualty Dr as well as my Gynae found the fluid in ultra sound scans and they aren't sure where it's coming from and can't determine the diagnosis without doing the procedure. I am now sitting at home sobbing with pain and discomfort because I loyally pay over 2k for my medical aid premium every month and this is the kind of service I get.

I am so disappointed and I hope for Momentums sake that I don't have some kind of life threatening infection and for them to think it's okay to make their paying clients wait so long for hospital authorisation is just a joke.

I'm sad I even had to give 1 star but HelloPeter doesn't allow to give a rating less than 1 star.