Shocking service

Horrible experience with the *********** staff. Momentum made a mistake with the debiting of my account, then there was some issue regarding this and to my dismay i get an email threatning that my membership will be suspended- Not to mention that you can not reply to the mail. The ,ail a demand that i settle monies i was not aware that i owe. FUrther to this i get another email saying that my member ship is suspended and then one that i am cancelled. the joke of it all is that they then deduct premium off my account again.

Not once did someone call me to ask the right questions... no its threaten threaten threaten. after requesting feedback the mail about teh cancelation comes. it does not stop there, i then get another mail from Raquel Whitby explaining the termination to which i mailed back asking about the April Prmium that i paid and advising that i was not called so that we can figure out what happened here..... noooo i get a mail agian that i must send her proof of payment.

The service is absolutely shocking and the manner in which you treat your customers is certainly lacking to out it kindly.

I then ask for a manager to call me, he does not call... i call again and he is busy.

i have had nothing but poor service from Momentum from the start