Shocking Incompetence!

<p>I app**** to join Momentum's Ingwe option almost 3 weeks ago and did a telephonic application with a Bongeka Mbatha who advised me that based on my unemployed status my premium will be R700 odd including my two daughters which macthed my owwn calculations after browsing their site.</p> <p> </p> <p>After a lot of back and forth I recieved a decision letter 2 weeks ago with an incoorrect premium which I immediattely addressed as incorrect to this Bongeka. She did not reply to my emails and only called when I escalated this matter to their Client Services.</p> <p> </p> <p>She said she'll be esclating this to the Underwritters(this was 2 weeks ago) and when she failed to reply I called againand was again told this will be addressed with the same idoitic Underwritters.</p> <p> </p> <p>I then recived a call from a Channelle who also started by giving incorrect infirmation with regards to the oremium calculation saying it's based on my slary entries on my statement. I then corrected her and told her that I provided proof of unemployment more than 4 times already and that I'm uneplmoyed and that the premium has to be corrected.</p> <p> </p> <p>Her answer: will escalate to Underwritters!</p> <p> </p> <p>I'm currently without cover together with my two daughters ONLY because of this incompetenece!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>