Shocking Customer Service Experience

I am absolutely shocked by the customer experience or lack thereof I received recently. I have always been happy with Momentum paying out claims and their communication but this has upset me so much I feel like I need to change my medial aid provider. We pay so much for a medical aid and when you expect to be assisted within a reasonable time and matter and then you get treated like you don't exist. None of my questions were answered by customer support agent Brian David. I continuously asked for a response on a claim that is not being paid out as I fear I have been misinformed of someone is not doing their job correctly. Brian did not even respond to my last email where I expressed how upset I am that he is not attending to my request and questions and then he closed the query sending off a rating request... well Brian David your service was horrible and I am still sitting with the doctor's phoning me asking for payment. Momentum you will seriously have to work on your turnaround time - you are upsetting customers and nothing worse than waiting long and then receiving such horrible support.