MM
Mike M

1 reviews | Active since Dec 2019

22 Mar 2022, 13:54

SHOCKING AND TOTALLY UNACCEPTABLE SERVICE

SHOCKING AND TOTALLY UNACCEPTABLE SERVICE I left Medihelp on 31 Dec 2021 and joined momentum with my 2 sons on the Ingwe plan. It took 2 months to get me on. My 2 sons are stil 3 months later without medical aid. The incompetence and total lack of knowledge and the total lack of any management is shocking. 3 service agents and 1 supervisor and still no medical no come back no nothing. I am looking for another med aid This has been the most horrible experience of incompetence and total lack of customer service I have encountered in 64 years of my life

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Replies (1)
Momentum Health
Momentum Health's reply22 Mar 2022, 15:43
Official
Hi Mike, 

We are so sorry to hear that you have had this kind of experience. Thank you for bringing this to our attention. We will investigate and get in touch with you soon. 

Regards, 
Thuthuka