SHOCKING AND TOTALLY UNACCEPTABLE SERVICE

I received authorisation for a procedure on the 6th December wherein the document stated that take home medication for 7 days is included. However because the procedure was done at a facility that does not have a pharmacy that's when the problem started. I did not have money of my own so tried to resolve the issue speedily however I had no success and as I had cataract surgery could damage the eye should I not use the prescribed drops. So had to make a plan and ended up paying for it. Then different advice from Momentum to receive reimbur*****t however if was emailed on the 7th December, still haven't heard a word. As I was going for the other eye on the 13th I started from the 7th to try and ensure that I would be able to go to a pharmacy and that Momentum would approve it. But no. Today I sit again no drops after the procedure. After being told by a consultant on Friday 10th she had submitted an urgent request and would call me by 10a.m. today. No call and oh I'm still waiting for a Manager to call when I was told last Tuesday one would. I spent over R200 calling them last week. Plus emails, chats etc.lReally how does one resolve anything with this organisation?????